Frequently asked questions
Straight answers about how Mediabrook courses work, what you get, and what happens after you enrol.
Courses and learning
Who are Mediabrook courses for?
Managers, operators, and household decision-makers who need a practical method for a real work or home decision. You do not need a technical background. Pathways cover home energy, blockchain for business, and energy bills. A free Blockchain Foundations preview is available with an account.
How long does a course take?
Each course page shows its exact time. A Beginner course takes about 3½ hours, Intermediate about 4 and Mastery about 5; the free preview is about 30 minutes. Lessons inside a course are linear, so you complete them in order and finish with an artifact you can take back to work.
What are the levels?
Most topics come in three levels (Beginner, Intermediate and Mastery), each going deeper than the last. You can start at any level. Beginner (about 3½ hours): Learn the method and get a first result. Intermediate (about 4 hours): Apply it to your own situation, measure the result and improve it. Mastery (about 5 hours): Optimize for the long term, set up governance and scale it.
Which level should I start with?
If the topic is new to you, start with Beginner. If you already do this work, Intermediate or Mastery may fit better. Each course page says who it is for.
Do I need to take the levels in order?
No. You can start at any level, and no course requires another. Beginner is the easiest way in if the topic is new to you.
What do I need before I start?
One real, non-confidential work situation you want to improve. No prior Mediabrook course is required, and no software beyond a modern web browser.
Is there an assessment or certificate?
Yes. Paid courses end with an applied knowledge check, and you need 80% to pass. Passing earns a Mediabrook certificate of completion, downloadable from the course page once you complete it. The free preview has a short self-check and no certificate. Certificates confirm completion of the course; they are not professional licences, academic credit, or accreditation.
Can I try a lesson before I enrol?
Yes on Beginner courses. Open the course page and select Try the first lesson free. The rest of the course unlocks after you enrol. Intermediate and Mastery courses do not include a free lesson.
Can I retake the knowledge check?
Yes. If you do not reach the passing score, review the relevant lessons and try again from your course page.
Enrolling and access
How do I enrol?
Choose a course, select Enrol in this course, and complete checkout. You will create a Mediabrook account during checkout if you do not already have one. Access is granted automatically as soon as your payment succeeds.
How long do I keep access?
Individual self-paced courses have no scheduled expiry. Your access continues for as long as Mediabrook offers and supports the course, subject to our Terms of Service.
Can I share my account with a colleague?
No. Each account is for one learner. To train a team, see Mediabrook for Teams. Team seats are arranged by request, and each learner gets their own account.
Payment and refunds
What does a course cost, and in which currency?
Prices are shown on each course page in US dollars (USD). A launch price may be shown alongside the regular price. Taxes are calculated at checkout from your billing address, and you see the total before you pay.
Is there a discount for buying all three levels?
Buy all three levels of a topic together and save 20%. The three levels are bought in one order, and the discount is applied automatically at checkout. You still get a separate course and certificate for each level. The 14-day refund rule applies to the order as a whole. A bundle is available for topics that have all three levels published.
How do you take payment?
Payments are processed securely by Stripe. Mediabrook does not store your card details.
What is your refund policy?
You can request a refund from your account within 14 calendar days of purchase, as long as you have not completed more than 50% of the course, passed the final assessment, or received a certificate. Sign in, open the order under My account, and select Request refund. It is checked and issued straight away. Full details are in our Refund Policy.
Account and privacy
What information do you collect?
What we need to run your account and course: your name, email, order details, and learning progress. Payments are handled by Stripe. We do not sell your data. See the Privacy Policy for the full picture.
Will you email me?
You will receive transactional emails about your account and orders. Marketing emails are optional and include an unsubscribe link.
How do I get help?
Send a message from the Contact page. We aim to respond within two business days.