Effective date: September 1, 2026
Operator: Mediabrook Inc. ("Mediabrook," "we," "us," or "our")
Contact: use our Contact page (for support, refund requests, and privacy requests).
Mailing address: Mediabrook Inc., 5005 Dalhousie Dr NW, Unit 175 #1707, Calgary, Alberta, Canada T3A 5R8.
This Refund Policy explains how refund requests are handled for digital course purchases made through Mediabrook.
This policy applies to digital course access and related virtual products, not physical merchandise.
Our general Refund Policy is incorporated into our Terms and Conditions by reference.
1. Scope
This policy covers purchases made through Mediabrook's WooCommerce checkout for access to LearnDash courses, bundles, and related digital learning products.
Memberships and subscriptions are not offered. Team and seat-based orders are covered in Section 13.
2. Digital Nature of Purchases
Mediabrook sells digital learning products. When you purchase:
- you receive access to online course content through your account;
- access may be granted automatically after successful payment and order processing;
- some courses may include downloadable files, templates, or other digital artifacts;
- no physical shipping is provided.
Because access begins immediately, whether a purchase can be refunded depends on how much of the course you have completed (see Section 7).
3. Eligible Purchases
This policy generally applies to:
- individual paid courses;
- consumer bundles that grant access to multiple courses through a single WooCommerce product;
- promotional or discounted course purchases, unless the offer states otherwise.
Refund eligibility may differ for:
- team, business, cohort, or seat-based purchases;
- custom enterprise agreements;
- free courses or complimentary access;
- future membership or subscription products.
4. Refund Window
Refund requests must be made within 14 calendar days of the purchase date (the day your order was placed). The window ends at 11:59 p.m. Mountain Time on the last day. It is applied automatically and is not extended.
5. How to Request a Refund
Sign in, go to My account → Orders, open the order, and select Request refund. The button appears only while the order qualifies under Section 7. You do not need to fill in a form or give a reason.
If the button is not available and you believe you are entitled to a refund (for example a duplicate charge, an access problem on our side, or a right you have under law), use our Contact page with your order number and the email address on your account. A person will review it and reply within two business days.
6. Course Access After a Refund
When a refund is issued:
- your access to the course ends automatically;
- your progress records are kept for audit and legal purposes. Because a refund is only available before a certificate is issued, no certificate exists for a refunded purchase;
- your license to continue using protected or downloaded Mediabrook materials from that purchase ends, and you should stop using and delete those materials unless a separate written license says otherwise.
If an order does not qualify for a refund, your access continues on the original purchase terms.
7. Who Qualifies for a Refund
A refund is available through the Request refund button only when all of the following are true at the moment you request it:
- it is within the 14 calendar days refund window (Section 4);
- you have completed no more than 50% of the course's steps;
- you have not passed the final assessment; and
- no certificate has been issued for the course.
When several courses are bought in one order, including a three-level bundle, these checks are made for the order as a whole. Progress, a passed assessment or a certificate in any course in the order means the order can no longer be refunded online. If the order qualifies, all of it is refunded together.
The site checks these automatically from your course records. If any of them is not true, the button is not shown and a routine refund is not available. Download activity and how often you visited the course do not affect eligibility.
This section does not state that digital products are non-refundable in all cases. Nothing in this policy limits mandatory rights under applicable law (see Section 17).
8. Downloaded Digital Materials
If a course includes downloadable templates, worksheets, files, or similar artifacts protected within the learning experience:
- downloading course materials does not affect whether you qualify for a refund;
- if a refund is issued, your license to continue using protected or downloaded Mediabrook materials from that purchase ends, and you should stop using and delete those materials unless a separate written license says otherwise.
Partial refunds for individual courses
At launch, Mediabrook does not apply a standing proportional or partial-refund formula to individual course purchases. Refunds approved under this policy are generally full refunds of the amount paid for the eligible purchase, unless applicable law requires otherwise.
9. Bundles and Learning Pathways
A bundle, such as all three levels of one topic bought together, is refunded as a whole. The checks in Section 7 apply to the order as a whole: if the order qualifies, all of it is refunded together.
10. Duplicate Purchases
If you accidentally purchase the same course more than once using the same account, use our Contact page. If we confirm a duplicate charge for the same product on the same account and no additional access was needed, we will normally issue a full refund of the duplicate charge.
11. Technical Problems
If you are unable to access a purchased course because of a technical issue on Mediabrook's side, use our Contact page so we can troubleshoot.
Mediabrook's business service targets for confirmed Mediabrook-side access problems are:
- reply to support requests within 2 business days; and
- work to resolve the issue as quickly as we reasonably can, where it is within Mediabrook's reasonable control.
If a confirmed Mediabrook-side problem prevents meaningful course access for 5 business days, we may offer an appropriate remedy such as refund, replacement access, or another reasonable resolution, where appropriate.
Technical issues caused by your device, internet connection, unsupported software, or third-party services outside our control may not qualify for a refund.
12. Promotional and Discounted Purchases
Unless an offer states otherwise:
- promotional, coupon, or discounted purchases are subject to this Refund Policy;
- approved refund amounts will be based on the actual amount paid after discounts or coupons through WooCommerce, not the pre-discount list price, subject to mandatory consumer rights under applicable law.
13. Team, Business, and B2B Purchases
Team, cohort, seat-based, and business purchases are arranged by request. The written invoice or order form for that order sets out the seats, price, and any refund terms. This policy applies to individual purchases made on a course page.
14. Memberships and Subscriptions
Membership or subscription products are not available at launch. Detailed membership and subscription refund terms are deferred until those products launch.
If introduced in the future, refunds, cancellations, renewals, and proration will be described in separate terms and checkout disclosures.
15. How Refunds Are Processed
Refunds go back to the original payment method used at checkout through Stripe. A self-service refund is issued as soon as you submit the request and the checks in Section 7 pass. It covers the full amount you paid, including any tax charged on the order.
Your bank or card issuer controls how quickly the refund appears on your statement, which is typically several business days. We do not control that.
16. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or card issuer, we may provide transaction and access records to the payment processor.
We encourage you to contact us first through our Contact page so we can try to resolve the issue directly.
17. Statutory and Consumer Rights
Nothing in this policy is intended to limit rights that cannot be waived under applicable law.
If you are located in a jurisdiction that provides mandatory refund, cooling-off, or consumer-protection rights for digital products, those rights may apply in addition to this policy.
18. Changes to This Policy
We may update this Refund Policy from time to time. The effective date at the top indicates when it was last revised.
Changes will apply to future purchases after the updated policy is published, unless applicable law requires otherwise.
19. Contact Us
For refund questions or requests:
Mediabrook Inc.
5005 Dalhousie Dr NW, Unit 175 #1707
Calgary, Alberta, Canada T3A 5R8
This address is for mail only; we do not have a public office. Please use the Contact form for support.
Please include your order number and account email so we can assist you promptly.