Privacy Policy

Effective date: September 1, 2026

Operator: Mediabrook Inc. ("Mediabrook," "we," "us," or "our")

Contact: use our Contact page (for support, refund requests, and privacy requests).

Mailing address: Mediabrook Inc., 5005 Dalhousie Dr NW, Unit 175 #1707, Calgary, Alberta, Canada T3A 5R8.

This Privacy Policy describes how Mediabrook collects, uses, discloses, and otherwise handles personal information when you visit our website, create an account, purchase courses, participate in learning activities, or otherwise interact with our services.

1. Scope

This policy applies to personal information processed in connection with:

• the Mediabrook website and related online services;
• paid and free learning experiences offered through LearnDash;
• commerce and account functions provided through WooCommerce and WordPress;
• learner profiles and community features provided through BuddyBoss, where enabled;
• marketing and lifecycle communications that may be managed through FluentCRM or similar tools, when implemented;
• payment processing facilitated by Stripe.

Some features described in this policy may be planned, partially implemented, or not yet available at launch. We will update this policy as our services evolve.

2. Information We Collect

2.1 Information you provide directly

We may collect information you choose to provide, including:

• Account and profile information: name, username, email address, password or account credentials, profile details, and preferences.
• Checkout and billing information: billing name, billing address, phone number if requested at checkout, order details, and account-creation information required to complete a purchase.
• Communications: messages you send to us, support requests, survey responses, and other correspondence.
• Community information: profile content, posts, comments, messages, or other information you submit through BuddyBoss community features, if those features are enabled.

2.2 Purchasing and payment information

When you purchase a course or related digital product:

• WooCommerce records order, customer, billing, and transaction-related information needed to process and support your purchase.
• Payment card details are processed by Stripe. We do not intend to store full payment card numbers on Mediabrook systems. Stripe may collect and process payment information according to its own privacy practices.

2.3 Course and learning information

Through LearnDash and related learning tools, we may process:

• course enrolments and access status;
• lesson, topic, and quiz progress;
• quiz attempts, scores, and completion records;
• certificate issuance and related metadata;
• course interaction data needed to provide learning functionality.

2.4 Downloadable resources

Some courses may include downloadable digital artifacts, templates, worksheets, or other files made available within the learning experience. We may process information related to your access to those materials, such as account identity, enrolment status, download events, or technical logs associated with file delivery.

2.5 Email and CRM information

FluentCRM or similar lifecycle marketing tools are not assumed to be active at launch. If and when such tools are implemented, we may process:

• email address and communication preferences;
• subscription, tag, list, or campaign status;
• engagement information such as opens, clicks, or message delivery status, where available;
• purchase or course-related attributes used for service or marketing communications, subject to applicable law and your choices.

2.6 Cookies and similar technologies

We and our service providers may use cookies, local storage, pixels, and similar technologies to:

• keep you signed in;
• maintain shopping carts and checkout sessions;
• remember preferences;
• support site functionality;
• measure site performance and usage.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect site functionality, checkout, or course access.

2.7 Analytics and technical information

We may collect technical information such as:

• IP address;
• browser type and version;
• device type and operating system;
• referring/exit pages;
• date/time stamps;
• error logs and diagnostic data;
• security and fraud-prevention signals.

WooCommerce Analytics is enabled on the site and may be used as part of commerce and site measurement. It may collect information about site visits, store activity, orders, and related technical or usage data according to WooCommerce's configuration and practices.

2.8 Information from third parties

We may receive limited information from service providers involved in payments, email delivery, hosting, security, or platform operations, where necessary to provide our services.

3. How We Use Information

We may use personal information to:

• create and manage your account;
• process orders, payments, refunds, and coupons;
• grant, manage, and revoke course access;
• deliver course content, quizzes, certificates, and downloadable resources;
• provide learner profiles and community features;
• send transactional messages such as purchase confirmations, account notices, and service communications;
• send marketing or lifecycle communications where permitted and, where required, based on your consent or preferences;
• provide customer support;
• maintain site security and prevent fraud or abuse;
• improve our website, courses, and user experience;
• comply with legal obligations;
• enforce our terms and policies.

4. How We Share Information

We do not sell personal information .

We may share information with:

4.1 Service providers and processors

Vendors that help us operate Mediabrook, such as:

• Stripe — payment processing;
• WooCommerce / WordPress hosting and infrastructure providers — website, commerce, and account functions;
• LearnDash-related systems — course delivery and learning records;
• BuddyBoss — profile and community functionality;
• FluentCRM or similar providers — email and CRM functions, if enabled;
• email delivery, security, analytics, backup, and support vendors.

These providers process information on our instructions and subject to appropriate contractual or legal safeguards.

4.2 Legal and safety reasons

We may disclose information if we believe disclosure is necessary to:

• comply with law, regulation, legal process, or governmental request;
• enforce our terms or policies;
• protect the rights, property, or safety of Mediabrook, our users, or others;
• detect, prevent, or address fraud, security, or technical issues.

4.3 Business transfers

If Mediabrook is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

5. International Processing and Transfers

Mediabrook is based in Alberta, Canada. Our customers may be located in Canada and internationally.

Our service providers may process or store information in Canada, the United States, or other countries where they or their subprocessors operate.

6. Retention

We retain personal information for as long as reasonably necessary to:

• provide our services;
• maintain your account and course records;
• process transactions and support refunds or disputes;
• meet legal, tax, and accounting obligations;
• resolve disputes and enforce agreements.

Examples of records that may be retained for defined periods include WooCommerce orders, LearnDash progress and certificate records, support communications, and email/CRM logs.

7. Your Choices and Data Requests

Depending on applicable law and our systems, you may be able to:

• access or update certain account or profile information through your account settings;
• request correction of inaccurate information;
• request deletion or restriction of certain information;
• object to or withdraw consent for certain processing, where applicable;
• manage marketing email preferences through unsubscribe links or account settings, when available.

To make a privacy request, use our Contact page.

We may need to verify your identity before responding. Some information may be retained as permitted or required by law, including for tax, fraud prevention, dispute resolution, or backup integrity.

WordPress, WooCommerce, BuddyBoss, and LearnDash may provide additional account, export, or erasure mechanisms.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Security practices may include access controls, encrypted connections where supported, vendor security reviews, and monitoring for abuse.

9. Children and Minors

Mediabrook's paid professional-learning services are intended for adult learners. Paid customer accounts are intended for learners age 18 and older, unless a specific offering states otherwise.

We do not knowingly collect personal information from children under 18 without appropriate authorization.

If you believe a child has provided personal information to us, use our Contact page.

10. Third-Party Services and Links

Our services may integrate with or link to third-party websites, payment systems, community tools, or learning technologies. Their privacy practices are governed by their own policies. We encourage you to review the privacy policies of Stripe and other relevant providers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top will indicate when it was last revised. Material changes may be communicated through the website, email, or other reasonable means where required by law.

12. Contact Us

For privacy questions or requests:

Mediabrook Inc.
5005 Dalhousie Dr NW, Unit 175 #1707
Calgary, Alberta, Canada T3A 5R8

This address is for mail only; we do not have a public office. Please use the Contact form for support.